Request for return authorization (RMA) can be made within 30 days from the day of your purchase. You can get a full credit or refund, provided the product meets the return criteria seen below. Shipping charges will apply on all returns, except for defective or mis-shipped items All returns must be accompanied by a copy of the RMA document and reason for return Merchandise must be returned in its original container, unmarked, and properly packaged Shortages or errors in shipments must be reported within 7 days of invoice date to issue credit Exceptions – the following special, customized, or government-regulated items are not returnable: Opened handpieces, small equipment, and custom-ordered equipment Special order items (products that we do not ordinarily stock) Hazardous/flammable materials Expired products Items that cannot be returned to the manufacturer Any item marked non-returnable Items to be shipped and stored frozen Any drop-shipped products Defective or mis-shipped items: All mis-shipped or defective items are eligible for a full refund TDSC will cover the return shipping cost You will be refunded once the product has been returned and approved Returns must be in the original, unmarked, unopened/sealed package with a copy of the original invoice for a full credit or refund. Any defective product can be returned for a full credit or refund.