RETURNS: We cannot accept any returns without prior authorization. A return authorization number must be received prior to returning any merchandise. To arrange for a return, simply call our Customer Service department or contact your Sales Consultant. The following conditions must be complied with: All returns must be accompanied by a copy of your invoice and a reason for the return; Merchandise must be returned in its original container, unmarked, and properly packaged; Returned products must have been purchased within the previous thirty (30) days. Any returns past thirty (30) days are subject to a restocking fee; Shortages or errors in shipments must be reported within seven (7) days of the invoice date to issue credit (if applicable); Shipping charges will apply on all returns.